We exist to help equip, organize, & grow churches through technology.

Open Positions​

Customer Support Specialist - Training

Job Description

Do you have experience working with church software and do you enjoy showing people how it works? If so, great! 

We’re looking for a remote, full-time Customer Success Specialist (Training & Onboarding) who can lead live software training sessions via Zoom. 

 

About the role:
The Customer Success Specialist will provide direct support to our customers primarily via Zoom training sessions but also via chat, phone and email as needed. The Ideal candidate has or has had experience working with church specific software tools and experience working within a local church. The ability to learn and educate others on software tools is a must.

This is a remote position and with mandatory work hours of 9 AM – 6PM ET, Monday through Friday.

 

What you will do:

  • Provide one-on-one live zoom training when scheduled. Customers will indicate in advance the topics which will be covered during the training.

 

Ideal candidate qualities include:

  • Experience working with church database software
  • Enjoys technology
  • Strong communication skills (ability to convert technical language to plain English and vice versa)
  • Pleasant demeanor
  • Can work independently
  • Strong desire to learn and grow

*This is a Remote position.
Employees must have a reliable internet connection. Tasks will be performed on a company issued computer, using your personal internet connection.

 

Pay Rate
$40,000 – $45,000 annually

The Customer Support Specialist will have paid on-boarding, as well as having ongoing support from our team.

Paid Company Holidays. 2 weeks of PTO after accrual. No Health benefits are offered at this time.

 

Responsibilities

Zoom Training Sessions

  • Provide one-on-one live zoom training when scheduled. Customers will indicate in advance the topics which will be covered during the training.
  • Share relevant support materials when able
  • Document training sessions inside of CRM
    • What was covered in the session 
    • Any points of concern in regard to the overall relationship with the customer and OCS
  • Document feature requests in Jira
  • Follow up in email/calls as needed

 

Onboarding

  • Work with Customer Success Team Lead to ideate and execute onboarding and implantation strategies for customers
  • Answer and provide any support needed during the onboarding phase via email and phone
  • Document feature requests in Hubspot and follow up with customers as those features are

 

Provide Direct support for customers as needed

  • Fill in for Chat/phone support as needed (generally for an hour a day)

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